Internship: Gamification of support and maintenance activities (43845)

Description de l'offre

Join us and shape the future of travel

Shaping the future of travel has always been important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

We work at the heart of the global travel industry. Amadeus offers you the opportunity to learn and grow and drive your own progression in an exciting and multicultural environment.

Our people are driven by a passion for 'Where next?' If you want to shape your career and the future of travel, Amadeus is the place for you.

Team Description

Amadeus develops some of the largest travel solutions worldwide. We provide solutions to Travel Agencies, Airlines, Hotels, Airports, Travellers... The business complexity of the Travel Industry and the competitive landscape create interesting challenges to deliver products with the highest quality standards, while maintaining a steady delivery pipeline with low time to market and high reactivity to market requirements.

The team’s mission is to design and develop the quality platform cross Amadeus teams to optimize and standardize the product qualification phases.

We are working to deliver a future environment with recent technologies and organization (Scrum/Kanban).

Main Responsibilities

Support and maintenance activities (ticket tracking, troubleshooting and fixing) is today a task that is an important part of any Amadeus engineers. Unfortunately, it is often not considered as interesting or “fun”. This situation creates frustration in the engineering teams and is impacting our customers.

The purpose of this internship is to introduce gamification concepts into this activity by creating a “serious game” inside the company for people involved in support and maintenance activities. The basic idea is to create a layer on top of our internal ticket tracking system that adds this gaming concepts with standard ideas like: points, avatars, clans, bagdes, bounties on tickets, leaderboards…

The trainee will participate in following activities:

· Help the team to define the “Rules” of the game (points assignment, rewards, …)
· Participate in thecreation ofattractive visuals
· Participate in Implementing the game using modern web technologies (Go/Python/Angular)
· Help the team to define and implement a promotion strategy (Viral marketing…)
•
This internship is a unique opportunity to participate to a fun project and experiment with latest technologies and communication strategies.

Requirements

· Software developer, Good knowledge in Web development
· Good English level
· Creativity

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