Internship: Customer Data Strategy

Description de l'offre

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

6-month internship starting in April

Team Description

The Customer Experience team’s mission is to uncover customer, product and operational insights to optimize our business performance, drive a more engaging customer experience and identify new business opportunities.

The team focuses on the small and mid-sized travel agencies, at a global level.

The team activities are structured around 3 main domains:

· Voice of the Customer : gather direct customer insights via satisfaction surveys, customer journey mapping, customer workshops, etc. Use gathered data to provide strategic recommendations.
· Data analytics : build dashboards and KPI reporting to track customer behaviour, monitor internal performance and identify new business opportunities across all customer touch points. Use gathered data to provide strategic recommendations.
· Operational efficiency & change management : follow-up on the execution of strategic recommendations, drive the definition and evolution of key processes for the unit, support change.

Internship benefits

As intern, you will integrate one or several projects under the lead of the Customer Experience Manager. Examples of projects: defining the data strategy for our customer segment, setting up and managing our Customer Panel, supporting the operating model evolution, etc.

We will offer you the opportunity to develop skills like:

· Analysis of customer and operational insights to drive business decisions
· Monitoring of customer satisfaction and operational efficiency
· Process mapping and organisation design
· Analysis of products efficiency & profitability

Skills required:

· Team spirit, energy & positivity!
· Problem solving: ability to understand, structure and solve complex issues
· Analytical skills: ability to crunch and structure data, with a good knowledge of Excel
· Practicality: efficiency, adaptability and timeliness
· Communication: good oral and written communication in English, with a good knowledge of PowerPoint

Please note that in accordance with French law, internships require a school agreement and that the applicant must be a registered student until the end of the internship.

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorisation.

Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.