Systems Engineer (Linux)

Job description

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

I. Summary of the Role

Support and ensure high system availability for the server complexes, components, and services under the responsibility of Amadeus Data Processing (ADP), ensuring compliance with pertinent Service Level Agreements. Take ownership of and resolve incidents and problems encountered in a timely and efficient manner. Perform seamless change management with all necessary due diligence.

II. Main Responsibilities

• Incident Management

• Identification of Incidents

• Restore service or component

• Management escalation

• Incident coordination

• Recommendations for automation improvements

• Identify and flag missing pre-requisites for such changes, following up with the Change Builders & Operations teams.

• Perform incident recovery within stated time to recovery targets

• Change and release management

• Coordinate and ensure production changes are applied successfully and performed during agreed upon window

• Ensure information required for change and implementation management is accurate and distributed to those tasked with the execution.

• Liaise with appropriate teams to ensure the smooth and efficient handling of changes.

• Perform change management with the necessary due diligence to prevent disruption of services for our customers within stated targets

• Other duties as assigned

• Project Work

• Problem Management tasks

• Incident Reduction

• Perform other duties as assigned to include dedicated project work, active follow up on Problem Management and ongoing Incident Reduction efforts within stated targets.

III. Requirements

Education

University degree (or equivalent) in Computer Science or related technical field.

ITIL certification

Relevant work experience

Minimum 1 year experience with at least two of the following• Excellent analytical ability, strong troubleshooting skills, understanding of how to isolate and diagnose application or system problems

• Experience in running, supporting and managing high availability infrastructures (24/7/365 >99.999% up-time requirements)

• Demonstrate self-initiative and self-motivation

• Intermediate Linux command line skills

• Beginning to intermediate programming / scripting skills

• Intermediate understanding of network concepts

• System and application performance analysis

• Cluster management

• Basic understanding of SQL statements

• Basic understanding of Virtualization concepts

• Basic understanding of Operational Support of Cloud based services (i.e. IaaS, Paas)

• Exposure to project work / project management a plus

• Intermediate knowledge of Microsoft Office products

• Above average performance in present or previous position for not less than 1 year

· UNIX / Linux Based Systems Support/MS Windows 2003 Server or higher
· Operational support of virtual systems (i.e. VMWare), IaaS or PaaS
· Work with web based systems (i.e. IIS, Apache, WebLogic)
· Scripting programming skills desirable

Business understanding

Considered a plus: ITIL training, Familiarity with the workings / purpose of Global Distribution Systems

Requirements

Computing: Very good general IT knowledge

Languages: Excellent spoken / written English skills

Specific knowledge: One or more years of Incident Handling in a Network Operations Center or like environment.

Other: Team work, self-initiative and collaborative troubleshooting skills

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

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