Service Desk Governance & Process Specialist, Global Service Desk Governance Team (m/f) in Paris (La Défense)
Description de l'offre
Global Service Desk : Responsible for the design and development of solutions according to requirements and implement significant process improvements.
To provide and maintain methods and processes used within IT functions, including but not limited to; the analysis of existing IT processes and methods, to improve and introduce more efficient processes and methods where appropriate and to have close cooperation with AGCS IT functions.
To participate in the governance of Service Desk provider in means of service fulfillment.
Conduct IT Analysis: Conduct ad-hoc as well as regular analysis, documentation, processes, data, etc. as required, as well as explore opportunities for new technologies, Investigate IT procedures, standards and/or guidelines (including AGCS as well as Group IT standards) and evaluate existing processes.
Project Support: :Deliver small projects under the supervision of the project manager and act as GSD representative on IT projects and in his respective region, Work with key project managers and IT leadership to document project scope, plan, timing, costs, risk and deliverables, Coordinate IT project resources and key project dependencies to achieve project goals, Define, develop and conduct the implementation of processes, procedure, metrics & measurement programs, monitor and continuously improve the processes by leveraging on industry accepted models and standards
Stakeholder Management: Support teams within the AGCS IT Department with ad-hoc requests from management and stakeholders
IT Support Experience (>7 years)
Fluent in english
Prince 2 Practitioner
Experience in working with offshore and virtual teams (>5 years)
Project Management Experience (>3 years))
Experience of working internationally in an outsourcing and offshoring environment
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers' trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.
Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.
At the core of the Group's strength lies digitalization and its promise of growth opportunities through a ‘digital by default' strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.
We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.
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À propos de Allianz
Allianz est l’une des premières compagnies mondiales d’assurance, avec un chiffre d’affaires qui s’élevait à plus de 100 milliards d’euros dans le monde en 2012. Présent dans plus de 70 pays, dans lesquels il compte 144 000 collaborateurs, Allianz est spécialisé dans plusieurs métiers : l’assurance pour les particuliers, professionnels, entreprises et collectivités, et la gestion du patrimoine. En France, le groupe compte plus de 5 millions de clients et 2500 points de vente.
Allianz organise régulièrement des campagnes de recrutement pour ses alternants et stagiaires. Son objectif est également de recruter 30 % de jeunes diplômés parmi ses embauches en CDI, parmi lesquels 30 % ont effectué un stage ou une alternance au sein du groupe. Allianz propose des offres d’emploi au sein de différents métiers : l’assurance, le support, le management et pilotage, le digital, la vente et le marketing.