World Agency MMCD Central Process Manager and Controller

Description de l'offre

JOB PURPOSE/ROLE

EH World Agency is a dedicated team of experts within the Euler Hermes Group
specifically tasked with delivering tailor-made, world-class credit risk management
solutions to global businesses. It supports multinationals that have expanding
operations around the world, and who require the highest levels of risk
coverage/capacity alongside real-time risk management information and intelligence. It
is designed for those that demand local delivery but also want to benefit from economies
of scale, enjoying the support of a strong and stable AA- rated partner.
Our teams are located in seven core regions, ensuring superior service by operating in
the same local context and culture as your business units. Euler Hermes World
Agency’s regional network is the unique entry point for multinational programs.

At EHWA our ambition is to provide market leading service levels to our clients and prospects. For this to happen our processes must be well designed, our systems supportive and our delivery consistent across all markets. Our ambition reflects both our commitment to clients and to our people who deliver the service on a daily basis.

Reporting directly to the Head of EHWA Account Management, the MMCD Central Process manager and Controller will support Central and regional MMCD teams in delivering high quality service from prospect stage to program renewal, with special attention to sales and ACMA processes. The individual will need to develop strong relationships with EHWA Central (Commercial Underwriting, Distribution, Policy Administration, Controlling, Accounting, MMCD Office) and regional teams

KEY RESPONSIBILITIES

- MMCD process owner: own, maintain and evolve the ‘end to end’ MMCD processes according to client needs; apply continuous improvement disciplines and methodology, identifying and addressing up front those areas needing attention to minimise current or future KPI deviation
- Operational Performance: identify, measure and report performance against target and identify corrective actions
- Business Operations: available and supportive to Business Users to assist in the operation of MMCD tools and processes
- Procedures: maintain EHWA MMCD procedures and store on EHWA intranet Tool Box
- Communication & Reporting: ensure that stakeholders are sufficiently informed of current and anticipated status
• ‘Change manager’: champions the existing / new processes and leads by example

- challenges the status quo where performance can be improved
- instinctively alert to business improvement initiatives
- excellent people skills and strong facilitator of meetings and workshops
- strong organisa
tional skills

• ‘Knowledge manager’: through continuous knowledge sharing related to core systems and processes, achieves high level of knowledge and competence amongst business users
- defines training strategy for operational tools and processes; builds and maintains a EHWA MMCD
process newcomer kit
- ensures a thorough knowledge and deep understanding of the technicalities (business and tools) across the full worldwide community, provides on-the-spot and ad-hoc trainings when needed
- maintains and updates the EHWA Business Toolbox (on MMCD scope) and uses Chatter, Lync and phone for dynamic communication to ensure that teams are kept aware of existing processes, tools available and changes made

• Super user: expert user, co-ordinating closely with EHWA Business Support on internal and client facing tools (Praxis PF; PF; EOLIS; Smartview; CCR)
- recognised by the business as clear process owner
- point of contact of the Business Support Demand Manager, attending projects workshops
- validates business requirements, RFCs and specifications, and organises (or executes) UAT
- facilitates and represents RFC prioritisation by the business; provides transparency to the EHWA community on expected enhancements / changes in the pipeline and expected IT deliveries
- lead and co-ordinate Distribution Super Users
• A controller role
- supports the HoACMA in steering the activity
- liaises with MMCD Office and develop / provide reporting dashboards
- supports the MMCD Heads on their KPIs by providing data and dashboards pre-analysed / identified issues where to focus
- supports Program Implementation processes by providing the inputs to regional and transversal reporting
- develops external (client and broker) reporting and dashboards on operational performance

KEY REQUIREMENTS/SKILLS/EXPERIENCE

You have a proven experience with minimum 2 years in an international organization that faced major transformations. International experience in the insurance industry is a plus. You enjoy working in a very fast moving and demanding environment, keeping both strong team and corporate spirit.

Known to have a very strong customer focus, you are determined to bring value to the organization by empowering your colleagues, within or beyond the boundaries of your department, through sharing your knowledge using collaborative & knowledge management tools.

Fully autonomous and with hands-on mentality, you are agile and can design end-to-end short or long term solutions (processes or organization) within a set of constraints (budget, resources, capacity, facilities).

Your ability to communicate at all levels of the organization in a multicultural environment are clearly an asset for this job, will enable you to facilitate the change.

If you recognize yourself in all the above, enjoy a challenge and want to join a dynamic team, please apply

ADDITIONAL INFORMATION

Requires ability to work with multiple interfaced IT systems (Praxis PF; Pluriform; EOLIS; IRP; Smartview); excellent English; strong Excel and analytical abilities

Localization: Optional (Paris or London) with ability to travel

Reference Code

EH-4248235-3

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.

Euler Hermes, the world’s leading provider of credit insurance services, helps its customers around the globe to trade wisely and develop their business safely. With 6,000+ employees in over 50 countries, Euler Hermes offers a complete range of services for the management of B-to-B trade receivables.
Euler Hermes has developed a credit intelligence network that enables it to analyze the financial stability of 40+ million businesses across the globe. Euler Hermes, a company of Allianz, is listed on NYSE Euronext Paris (ELE.PA) and is rated AA- by Standard & Poor’s.
For more information visit http://www.eulerhermes.com/careers/

In order to commit and pool its expertise in local markets around the world in order to offer Multinational clients integrated solutions to protect their trade credit receivables, Euler Hermes group has created a dedicated insurance and related services intermediary : Euler Hermes World Agency which benefits from Euler Hermes worldwide presence and expertise.
As its global corporate strategy, Euler Hermes wants to do more than proposing simple credit insurance.
Euler Hermes aims to create a “Businessable World”, one in which companies are able to trade and develop securely both domestically and internationally, with protected cash flow.

If you are interested in the position above and think you have the right profile please follow the online application process. For more detailed information on the company and our career opportunities please go to our website: http://www.eulerhermes.com/careers/ . Applications by postal mail can be sent to HR.