INVESTIGATION TEAM ENGINEER (F/M)

Job description

Entreprise:
Softbank Robotics, is the undisputed world leader in the field of humanoid robotics. A pioneer founded in 2005, it became popular thanks to its 6,000 NAO humanoid robots sold to research labs and academics around the globe. We’re now taking the humanoid robotics business to the next level with no existing precedent and have recently launched the new humanoid robot Pepper with Softbank Mobile, targeting B2B as well as B2C markets. We’re looking for an exceptional individual to play a prominent role in one of the greatest life-enriching projects of the 21st century. This is a once-in-a-lifetime job opportunity for the right kind of talented individual, and a unique occasion to grow with and at the speed of what will become one of the most watched companies.
Poste et missions:
You will report to the Leader of the Technical expert team in our branch office dedicated to Customer Support in Japan and located in Shiodome Tokyo.
You will be providing technical expertise and investigation on our robotics platforms.
You will work with our partners and internal teams (in Japan and in France) to establish a new high-end standard for the quality of products and related services in robotics.
Mission
Investigate the root cause of problems found on robots recovered at the Repair Center, or onsite at the customer place and identify the failing component in the system (electronics, mechanics, embedded software and cloud services)
Understand the version changes on the system both Hardware and Software
Develop hardware and software tools to improve the investigations, such as parsing logs or factory reset (requires Linux, Python), including remote analysis of the robots; suggest improvements on existing tools such as calibration
Develop software application of hardware workaround to improve the performance of the product.
Raise design issues and software bugs to the R&D teams (requires bug tracking knowledge)
Provide support to our Customer Service team on difficult customer issues, and to our Repair team on new repair procedures
Provide technical documentation on the tools and process to improve the efficiency of technical investigation
Profil:
Robotics is your passion, you want to study robots as much as you can
You are hands on in order to solve issues.
You have previous significant experience in Product Integration and Investigation on complex systems including electronics, mechanics, embedded software and back-end servers (cloud services).
You are knowledgeable on programming (Python, Json, others) and have used Linux/SSH/FTP
You are knowledgeable on mechatronics, use of an Oscilloscope, Multimeter, and other electronic related tools.
You are familiar with international matrix organizations using Agile methodology.
Fluent English, French and Japanese are a plus.
You need to be under 28 to apply.
To apply, please send your CV in English