SOC Service Delivery Manager (M/F)

Description de l'offre

SOC Service Delivery Manager (M/F)

Airbus CyberSecurity Elancourt

European specialist in cyber security, Airbus CyberSecurity's mission is to protect companies, critical national infrastructures, as well as government and defence organisations against cyber threats. Its reliable and high performance security products and services are able to detect, analyse and neutralise the most sophisticated cyberattacks.

We have more than 700 experts based at our main sites in France, Germany and UK, each with a Security Operating Centre. We also operate in the United States and the Middle East. This division is particularly active in the markets of surveillance, investigation and security audits for the systems most exposed to threats within the Airbus Group, but also for partners and customers in the transport, defence and aerospace sectors.

Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of € 67 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe's number one space enterprise and the world's second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

Under the responsibility of the Head of SOC, the Service Delivery Manager (SDM) guarantees all the services being delivered to the customers for whom he is in charge of.

The SDM has the responsibility of the delivery for the services the customer has contracted accordingly to the service level agreement. He synchronizes operations with his customer's peers. He delivers actions reports to the Head of SOC and customer's as well. He also has the lead to propose new services to the customers in order to improve his security level as to improve the brand image of Airbus Defence & Space CyberSecurity (capability, innovation,)

He also has the responsibility to deal with other internal teams, such as Engineering, Project management, to continuously improve the daily operations in delivering the service and in the on-boarding process of new services or new customers.

This position will require security clearance or will require being eligible for clearance by the recognised authorities.

Profil recherché

Tasks & accountabilities

Missions
The Service Delivery Manager (SDM) represents his customers' interests whilst dealing with the Airbus Defence & Space CyberSecurity personnel, such as SOC people, Engineering, other experts, pre sales, project management.
He knows the network specifications and the applications architecture of the customer's for whom he is in charge. The Service Delivery Manager:

·  Is responsible of the delivery of the services to customer's
·  Coordinates the operations inside the CyberDefense entity in case of other resources are required to improve, fix any points on the SOC architecture or services.
·  Is responsible of the compliance with SLA
·  Organizes and leads monthly meetings with his customers peers in order to review all major events and tickets which occurred during an elapsed period
·  Handles crisis & exception situation with the SOC manager, the personnel & his customer
·  Coordinates the operations stakeholders and guarantee to achieve the goals whenever some upgrade or change operations are to take place he should.

A strong interest and a good background of Cyber Defence field is required.
This position requires a good knowledge of an organization and processes and he must have permanent contact with the internal personnel and customers peers.

Required skills

Required Skills:
The successful applicant should have the following skills and experience:

·  Educated to a 5-year degree level (or equivalent) in IT Engineering or Business School or a related discipline.

The successful applicant should have the following skills and experience:

·  At least 5 years experience as a Service Delivery Manager for IT services.
·  Service delivery oriented.
·  Good knowledge of information security concepts and technologies.
·  Strong time management skills with the ability to multitask
·  Excellent verbal and written communication skills
·  ITIL knowledge.