NAVBLUE - AIRPORT+ Delivery And Support Analyst (m/f)

Description de l'offre

NAVBLUE - AIRPORT+ Delivery And Support Analyst (m/f)

NAVBLUE Toulouse

Airbus is a global leader in aeronautics, space and related services. In 2016, it generated revenues of € 67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe's number one space enterprise and the world's second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

A great opportunity as Airport+ Delivery And Support Analyst (m/f) has arisen within NAVBLUE.

Join a game-changer in Flight Operations and Air Traffic Management!

NAVBLUE is the new generation of digital, user-friendly Flight Operations and Air Traffic Management solutions. Powered by Airbus' pioneer spirit and infused with Navtech's agility, it combines the best of both worlds.
A leading global provider of flight operations solutions serving more than 400 airlines and aviation service companies across all platforms, NAVBLUE has a proven track record in product innovation. With access to Airbus' resources and data, NAVBLUE provides its customers with the best solutions based on the best data, fully supporting them in their digital transformation.

NAVBLUE is a fully owned subsidiary of Services by Airbus and is based in Hersham (UK), Toulouse (France) and Waterloo, ON (Canada), with
offices around the world.

The Airport+ department aims at supporting NAVBLUE by managing RDB, AMDB and AGDB Products operations which include:

Managing Airport+ product specification and expertise, for product available on catalogue or to be industrialized for either on-board or on-ground usages (Avionics, EFB or on-ground applications),

Following and supporting raw materials sourcing and production planning,

Managing product integration,

Executing the customer Airport+ contracts with respect to the related scope, timing, delivery process and level of support defined with customers,

Supporting product sales by providing product technical support.

The jobholder reports to the Airport+ Product Manager .
The Jobholder is in charge of analysing, preparing and delivering databases and services packages to the Customers or external partners in accordance with the contract which has been signed. She/He is also supporting treatment of Level2 requests coming from L1 related to Customers, Suppliers and Partners issues.

Profil recherché

Tasks & accountabilities

As the successful candidate your main activities will be :

Prepare customer delivery package

Generate and sign load A665 (only for DB A816)

Submit data package to delivered to Attesting staff validation

Deliver Airport+ Product. The activity ends when the product has been downloaded by the relevant Customer/Partner, with the associated documents, and the system registers the acknowledgement of delivery.

Monitor distribution

Receiving and Analysing all in-service events assigned by Level1 to identify potential impact (including airworthiness, reliability, cost, etc.), launching and progressing all actions necessary to find the root cause of the events and initiating/following-up development of corrective actions or product improvements,

Providing Customers with relevant technical information all along the resolution process,

Providing support to other Data+ operation activities,

Ensuring transfer and communication of in-service experience and support activities to the management, to other Airport++ teams and involved Airport+ suppliers/partners,

Using extensively and properly Albatross Information Management tool

Main Key deliverables :
Data Package delivery on Time and on Quality
Customer issue resolution respecting SLA
Customer Satisfaction

Required skills

As the successful candidate, you will be able to demonstrate the following skills and competencies:
Master Degree (or equivalent) in Aeronautics or IT,
Functional experience in Flight Operations and Aeronautical expertise,
DO-200A, Aerodata Process knowledge
Capability to prioritize and solve complex technical issues
Ability to synthetize and report,
Good Communication and collaboration in multicultural context,
Capability to work under pressure with various parties' coordination
Open minded and agile
Knowledge of the Digital organisation, Business and Processes is a plus.
English negotiation level