Internship / Marketing: Customer Survey Leader (m/f)

Description de l'offre

Internship / Marketing: Customer Survey Leader (m/f)

Airbus Helicopters Marignane

Airbus Helicopters, formerly Eurocopter, is a division of Airbus Group, a global pioneer in aerospace and defense related services. Employing approximately 22,000 people worldwide, Airbus Helicopters is the world's No. 1 helicopter manufacturer with a turnover of 6.5 billion euros. The company's fleet in service includes some 12,000 helicopters operated by more than 3,000 customers in approximately 150 countries. Airbus Helicopters' international presence is marked by its subsidiaries and participations in 21 countries, and its worldwide network of service centers, training facilities, distributors and certified agents.
Airbus Group is a global leader in aerospace, defence and related services. In 2014, the Group – comprising Airbus, Airbus Defence and Space and Airbus Helicopters – generated revenues of €60.7 billion and employed a workforce of around 138,600.

Airbus Group is a global leader in aeronautics, space and related services. In 2015, the Group - comprising Airbus, Airbus Defence and Space and Airbus Helicopters - generated revenues of € 64.5 billion and employed a workforce of around 136,600.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

Airbus Helicopters (Marignane) is looking for an intern for a 6-month internship.

Airbus Helicopters has appointed a dedicated team responsible for Customer satisfaction.
Its task is to implement monitoring to all the means necessary to guarantee that the customer satisfaction is recognized as a top priority within Airbus Helicopters and to improve the customer satisfaction level.

This internship will start on 16th of January 2017 (subject to some flexibility).

Internships at Airbus Group

Profil recherché

Tasks & accountabilities

Supporting the customer satisfaction team, your main tasks will consist in:

·  Designing, implementing and analysing the Survey on the assembly. This survey is conducted every 2 years and addressed to all the customers and covers all the products and services,
·  Creating the questionnaire and the web site interfaces in all the languages,
·  Being the interface with all the subsidiaries to collect the relevant data,
·  Analysing and publishing reports,
·  Following-up all the operational surveys. These surveys are dedicated to one activity and is on a daily basis,
·  Participating in the monthly analysis and publishing the report,
·  Implementing the culture programme of the customer (communication and learning means to capitalise on the customer and awareness within Airbus Helicopters),
·  Organising testimony conferences on the organisation of the customer for employees,
·  Filling-up the various dashboards used to follow-up the KPIs.

Required skills

You are in the second-to-last year of business school, university or equivalent (5-year degree), specialising in Marketing.

Ideally, you have initial work experience in this field. You are proficient in Microsoft Office suite and you have advanced skills in Excel.

You are capable of interacting with other people on transverse activities.

You are recognised for your analytical skills, your synthetic approach and excellent writing skills.

You are a good team player and have excellent interpersonal skills.

English: advanced level,
French: fluent.