Internship/Follow-up and Optimisation of Quality Audits for Customer Support (m/f)

Description de l'offre

Internship/Follow-up and Optimisation of Quality Audits for Customer Support (m/f)

Airbus Helicopters Marignane

Airbus Helicopters, formerly Eurocopter, is a division of Airbus Group, a global pioneer in aerospace and defence related services. Employing approximately 22,000 people worldwide, Airbus Helicopters is the world's number one helicopter manufacturer with a turnover of 6.5 billion euros. The company's fleet in service includes some 12,000 helicopters operated by more than 3,000 customers in approximately 150 countries. Airbus Helicopters' international presence is ensured by its subsidiaries and participations in 21 countries, and its worldwide network of maintenance centres, training centres, distributors and certified agents.
Airbus Group is a world leader in aerospace and the associated sectors. In 2014, the Group – comprising Airbus, Airbus Defence and Space and Airbus Helicopters – generated revenues of €60.7 billion and employed a workforce of around 138,600.

Airbus is a global leader in aeronautics, space and related services. In 2016, it generated revenues of € 67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe's number one space enterprise and the world's second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

Airbus Helicopters Marignane is looking for an intern (m/f) for a 6-month internship.

You will work in the quality department of Airbus Helicopters customer services. Your objective will be to analyse the audits performed within the department and harmonise the way they are processed through a common tool. This tool will allow us to have a common view on action times and an analysis on opened and ongoing actions with a recovery process for the processing.

This internship will start on 2nd January 2017 (subject to some flexibility).

Internships at Airbus

Profil recherché

Tasks & accountabilities

Concerning the audits of our repairers, service centres and internal audits, your tasks will include:

·  Preparing audit plans,
·  Planning quality actions,
·  Following the proper resolution of corrective actions within deadlines,
·  Optimising and rationalising the follow-up of quality audits (regarding audit supports, their restitution mode, the follow-up of corrective action and process escalation).

Required skills

You are in the final year of engineering school, completing a Master's degree or in 5th year of university, specialising in Quality Engineering or in Project Management.

You ideally have initial experience in this field.

You have knowledge in:

·  Fundamentals in quality assurance,
·  Surveillance,
·  Steering of projects, improvements, quality follow-up, innovation,
·  Health and safety,
·  Individual safety and protection.

You are a good team player and have excellent interpersonal skills.

English: intermediate level,
French: fluent level.