ATR - Ingenieur Support Technique - 18145-P

Description de l'offre

ATR - Ingenieur Support Technique - 18145-P

ATR Toulouse

Founded in 1981, ATR has become world leader on the market for regional aircraft with 90 seats or less. Since its creation, ATR has sold over 1,500 aircraft to over 200 operators based in more than 100 countries. ATR planes have totalled over 28 million flights. ATR is a joint partnership between two major European aeronautical players: Airbus Group and Leonardo. The ATR headquarters are located in Toulouse. ATR is ISO 14001 certified, the international benchmark for respecting the environment.

Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of € 67 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe's number one space enterprise and the world's second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

You will join the Customer Care and Technical Support team as a Generalist.
The main mission of the Customer Support team is to provide ATR aircraft operators with efficient proactive support to optimize their aircraft availability.

The Customer Support team is a multidisciplinary team of engineers who represent the main technical professions within ATR. Through their collaboration, the study and usage of existing data, engineers capitalize on each other's knowledge and experience to produce recommendations for troubleshooting assistance and proposing optimized repair solutions to solve a given problem in the most efficient and operational way possible.

You will be based in Toulouse.

Profil recherché

Tasks & accountabilities

Your main missions will be:

·  Provide technical assistance to airlines, MRO's, Regional Centers and other ATR departments.
·  Support the Front Line activities of the Toulouse Customer Care Center.
·  Maintain a direct contact with the technical organizations of the airlines (Maintenance, Engineering, MCC, etc ...).
·  Ensure the right consideration and the understanding of ATR Customer's technical queries, and answer to customers under the overview of the on-duty lead engineer.
·  Contact the Airlines to gather the required data in the eventuality of a significant event (runway departure, hard landing, various incidents, etc ...).
·  Analyze the data and coordinate Technical Support activities related to significant events across several fields of expertise and ATAs chapters.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Required skills

We are looking for candidates with the following skills and experiences:

·  Diploma BAC + 3/5 in aeronautics or mechanics (or equivalent level)
·  Good knowledge of aircraft systems and structures
·  Excellent knowledge of technical documentation (TSM, AMM, JIC, SRM, etc.)
·  Previous experience in customer support is appreciated. Knowledge about ATR aircraft would be beneficial.
·  Good skills in the usage of MS Office package
·  Team spirit
·  Good sense of organization and coordination skills
·  Autonomy
·  Good communication and communication skills
·  Good adaptability and creativity
·  English and French language: negotiating level

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.