ATR - Customer Acceptance & Delivery Manager (m/f) (ref. ATR - 16/109-P)

Description de l'offre

ATR - Customer Acceptance & Delivery Manager (m/f) (ref. ATR - 16/109-P)

ATR Toulouse

ATR Toulouse

Founded in 1981, ATR has become world leader on the market for regional aircraft with 90 seats or less. Since its creation, ATR has sold over 1,500 aircraft to over 200 operators based in more than 100 countries. ATR planes have totalled over 28 million of flights. ATR is a joint partnership between two major European aeronautical players: Airbus Group and Leonardo (Finmeccanica). The ATR headquarters are located in Toulouse. ATR is ISO 14001 certified, the international benchmark for respecting the environment.

Airbus Group is a global leader in aeronautics, space and related services. In 2015, the Group - comprising Airbus, Airbus Defence and Space and Airbus Helicopters - generated revenues of € 64.5 billion and employed a workforce of around 136,600.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

You will be in charge of ensuring the technical delivery within deadlines and quality for all delivery phases of new ATR aircraft.

You will be based in Toulouse.

Profil recherché

Tasks & accountabilities

Your main tasks will include:

·  Implementing the delivery process of new aircraft, ensuring the technical presentation, taking into account customer feedback in order to satisfy final customers and authorities, proposing actions to conciliate ATR and customer positions, while conserving ATR interests.
·  Working in synergy with other departments involved in the delivery, ensuring a technical liaison with these ATR representatives (contracts, industry, studies, ATR external communication, etc.)
·  Organising and following up customer visits to the FAL and delivery and production sites or painting workshops in the context of stand-by activities.

Required skills

As the successful candidate, you will be able to demonstrate some of the following skills and experience:

·  Educated to 4/5-year degree level
·  At least 3 years of experience within this field
·  Experience in customer relations
·  Good general knowledge of ATR products
·  Knowledge of the ATR Structure Quality field
·  Proficiency in SAP, and MS Office
·  Ability to manage customer requests
·  Ability to organise and manage the different phases of the delivery programme in accordance with the other departments involved
·  Ability to steer meetings with customers and other ATR departments
·  Listening skills
·  Good interpersonal skills
·  Diplomacy
·  Being a driving force for proposals
·  French & English: negotiation level