Les offres de “Airbus”

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Air Systems Customer Support Engineer (m/f)

  • Blagnac, FRANCE
  • Conception / Génie civil / Génie industriel

Description de l'offre

Air Systems Customer Support Engineer (m/f)

Airbus Blagnac

Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of € 67 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe's number one space enterprise and the world's second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

A vacancy for an Air Systems Customer Support Engineer (m/f) has arisen within Airbus in (Blagnac). You will join the (SEEE4) Air & Inerting Systems Department.

You will report to the Head of Air Systems and be part of a team of around 18 senior and experienced engineers working on ATA21/36/47 for engineering support issues. You will liaise with Airbus customers and all relevant Airbus Customer Services department, Airbus design office and Air and Bleed systems manufacturers such as Liebherr, UTAS, Honeywell, Parker, etc.
Within the framework of Airworthiness Authorities regulations, in agreement with the SEE management policy and procedures, you will be part of a team providing engineering assistance for Air systems to the customers, ensuring timely responses with good quality and with on-site assistance where & when necessary.
You will monitor in-service events, identify potential impact and launch with your manager an appropriate corrective action with the relevant design organisation. You will also have to ensure the required level of progress and follow-up.
You will ensure feedback of in-service experience, maintenance activities and significant issues to management, design organisation and the suppliers.

Profil recherché

Tasks & accountabilities

Your main tasks and responsibilities will include:

·  Answering all technical queries raised by the Customers within the defined time scale,
·  Analysing all in-service events to identify potential impact (including airworthiness, reliability, cost, etc.), launch and progress all actions necessary to find the cause of the events and initiate/follow-up development of corrective actions or product improvement with the Airbus design organisation and the vendors,
·  Evaluating the cost impact upon the operators of various in-service problems,
·  Providing Customers with relevant technical information using all Customer Services appropriate means or media to improve their Nacelle system operation,
·  Providing Engineering support to other Customer Services departments,
·  Ensuring transfer of in-service experience and maintenance activities to the management, to other divisions of Customer Services and Airbus design organisation including vendors,
·  Attending technical meetings with Customer engineering and maintenance organisations,
·  Using extensively and properly WISE database

This role will involve some travel for business and as such you must be able to travel accordingly.

Required skills

We are looking for candidates with the following skills and experience:

·  Educated to an Engineering degree specializing in aeronautics (or equivalent),
·  Knowledge in Air systems, interfaces/integration and Over Heat Detection System is mandatory,
·  Knowledge in Airlines' operations and maintenance is mandatory,
·  Highly concerned by Customer service and service minded,
·  Good presentation skills, both oral and written,
·  Good co-ordination and relational skills to deal with Customers, Design Offices, Vendors and other Airbus departments,
·  Tenacious,
·  Adaptable, and reliable,
·  English: Negotiation level,
·  Arabic: Fluent.

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