Customer consultant - stage/internship

Description de l'offre

What will be your responsibilities?
• Be the first point of contact for clients (via inbound calls, online chats and emails)
• Back office management
• After-sales service
• Advise clients and find solutions for them
• Document customer calls in a database system: resolutions, proposals, issues and general notes
• Build customer relations, you are the “voice” of the company
• Attend continuous training on products and procedural updates
• Participate in various projects on an ad hoc basis (invoicing, reporting etc.)

Profil recherché

Who we are looking for?
You will be our man/woman if:
• you have excellent communication skills
• you genuinely enjoy helping or advising people
• you are a no problems/only solutions person
• you are enthusiastic, positive and outgoing
• you are results-oriented
• you are curious, autonomous and don’t mind multi-tasking
• you like to learn
• you are a team player
• you love extreme sports, adventure travel or travel and/or feel in sync with these themes and the outdoors

What skills do you need?
• You are an English native speaker and have good command of French. Another language is a big plus (Spanish, German…).
• You have Excellent written and verbal skills in English (and French)
• You must have exemplary communication skills and must be extremely clear, direct, timely (yet empathetic)
• You need to be 100% client focused
• You can work autonomously and take initiatives
• You need good sales skills
• You are willing to work on weekends
• You need to have a prior experience in client services or sales support or just over motivated !
• You must have the ability to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniques
• You must be familiar with IT, web technologies and the Office pack (excel)

À propos de Adrenaline Hunter

Who we are? 

Adrenaline Hunter is the first booking platform for extreme sports and adventure travel worldwide. 

We aim to provide adrenaline seekers with the best experience in all our universes:

• Air: skydiving, paragliding, bungee-jumping, aerobatics…


• Snow: ski touring, off-piste skiing, ice-climbing, speedriding …


• Land: rock-climbing, caving, mountain biking, trekking, abseiling, canyoning …


• Water: surfing, kitesurfing, windsurfing, freediving, scuba-diving, rafting, flyboarding


• Crazy: Shark diving, Aerobatics, Survival training...