HR Manager Service Operations (M/F)

Job description

Country: Portugal
Job Function: Human Resources

State / Province: Portugal
Position Type: Full time

City / Location: Porto
Brand: adidas

Relocation:

Somewhere, in one of our workshops right now, the future is taking shape. We are constantly working to redefine the way clothing and footwear transforms the pitch, court or course. This is what drives us: the feeling of discovery and the urge to innovate. When we create a product that makes our hearts beat faster, we know we’re onto something.

If this sounds inspiring, you might be one of us: Someone who loves to create the present, as well as shape the future. There’s a reason adidas has been at the forefront of defining sport for more than 60 years: We never stand still. Everyday, we work to improve everything we create.

At adidas, interesting, amazing and inspiring aren’t just ideas. They are what we do every single day.

adidasGlobal BusinessServices in Porto delivers high quality services in the areas of Finance, Accounting and Human Resources for adidas companies located in Europe and Americas.

However, our success journey continues and we will now integrate several additional Teams in Porto. We are creators in our fields, thinking strategically about how digital tools can make reporting more transparent and targets more controllable. If you see yourself as a coach, playmaker, planner and problem solver, we invite you to be a part of our team.

Purpose & Overall Relevance for the Organization:

This is a key management position in the GBS Centre in Porto for adidas and will be responsible for a defined area of operational Services for adidas. The Manager is responsible for the delivery of defined Services, business partner satisfaction and issue resolution as well as the general management of the onsite Service Team.

Key Responsibilities:

· Ensure team’s management including coaching, training, motivation and performance appraisal guidance;
· Ensure good relationships with business partners and the global functional Team on a proactive basis;
· Support the e2e process in the resolution of difficult questions in the day to day operations;
· Develop and report on operational performance indications;
· Supervise the daily operations by adhering to the agreed SLAs towards the business partners;
· Drive the improvement of the policy adherence and the required discipline in the processes in scope;
· Generate ideas for process improvements with respect to the processes in scope and ensure high quality and efficient work;
· Effectively manage, develop and train the team;
· Ensure accurate and timely regular reporting (monthly, quarterly and annual)
· During transitions:
· Ensure proper process documentation and work instructions
· Ensure proper preparation and ensure deliverables from team;
· Ensure proactive and positive cooperation with local teams during and after each transition;
· Ensure that all processes are fully implemented in-house prior sign-off.


Knowledge, Skills and Abilities :

· Strong interpersonal skills
· Good sense of organization and process orientation
· Enthusiastic and results-driven
· Self-motivated and a team player
· Management skills and effective communicator
· International mind-set
· High level of affinity to and experience with Business computing solutions, ideally with SAP and ticketing solutions
· Good level experience
· Complete familiarity with Microsoft Office or equivalent tools
· Able to read, write and communicate fluently in English.
· Knowledge of other languages is a plus.
· Excellent understanding and experience in corporate back office Administration
· Self-motivated and a team player
· Strong customer focus as the basis of our business
· Knowledge of process management and process improvements

Requisite Education and Experience / Minimum Qualifications:

· University degree in Business Administration, Social Sciences, Psychology or Human Resources, Languages or similar
· Minimum of 4 years of relevant work experience in a similar function for a multi-national company (Back office administration)

3+ years of management experience