Works Communication Officer

Job description

·  Location
Guildford, Surrey
·  Salary
£14.72/Hourly
·  Category
Office and Secretarial - Office Assistant
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-102020-146975

JOB TITLE: Works Communication Officer
LOCATION: Merrow, Surrey
START DATE: ASAP
DURATION: Initial 3 month contract
PAY RATE: £14.72 per hour PAYE (Umbrella Company options available)

Purpose of the role:

'To be part of a team that provides quality customer information on all our highway works and seeks to continually improve how this is delivered. Being part of a small team responsible for ensuring high quality information is communicated to all our customers both in advance of works, during and after using the most appropriate mediums. There will be the need to work closely with a range of service providers and stakeholders which will involve considerable coordination. The works programmes are very extensive (running to several hundred schemes / functions per annum) and often change at short notice, directly impacting on our customers. The role plays an important role in ensuring that highway works are effectively communicated to all stakeholders in a timely and professional manner across a range of mediums. The post holder will assist with work in a customer focused technical area in order that statutory and policy compliance is maintained.

Work context:

'The Highways and Transport Service is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets, including flood risk management. The service manages significant financial, health and safety, and reputational risks and undertakes three significant statutory duties - Highway Authority, Transport Authority and Lead Local Flood Authority.

The service operates in an environment with significant political engagement, has daily contact with MPs, Cabinet members and backbench members and works very closely with Local Committees and with Select Committees. There is also high level engagement with Government Departments.

Lack of or insufficient communication is consistently one of the biggest concerns from both Members and residents and the impact can be considerable on the reputation of the Service. The complexities of our own works programmes and those of other stakeholders (utility companies, developers etc) mean that managing and communicating the information in a quality format can be very challenging. This requires post-holders to liaise, work collaboratively and maintain effective relationships with colleagues, members, customers, partner organisations, agencies and/or contractors.

The post is based in Merrow.

Skills & knowledge required:

Excellent communication skills and tenacity in gaining information from others and able to effectively communicate this knowledge in a timely manner

Be familiar with using a range of communication tools, including websites and social media.

Able to plan and prioritise own work for weeks ahead, and adjust priorities in response to changing demands as needed.

Evidence of participation in adopting lessons learnt that supports excellent standards of service, innovation, partnership and continuous improvement; recommending improvements to systems, processes and procedures, and ensuring best practice is shared across the team.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Emily Day