Remote IT Technician

Job description

·  Location
Swansea, Swansea
·  Salary
£20,000.00/Year
·  Category
IT - IT
·  Job type
Permanent
·  Industry
IT and Telecoms
·  External Reference
JN-102020-147073

The Remote IT technician provides technical support for instructors and students in their

assigned classes delivered through live streaming platforms.

KEY DUTIES:

* Managing the Virtual Machine (VM) instance used for monitoring and recording the online class

sessions

* Opening and closing the GoToTraining/Zoom sessions, starting and stopping recordings, and

ensuring the recordings are backed up and placed in the proper folders on the VM

* Monitoring the class operations channel in Slack and responding to issues immediately if they are

tagged for the Technician

* Troubleshooting and/or escalating audio/video issues, platform questions and any other

technical difficulties that students or instructors are experiencing in their online platforms

* Maintain consistent communication with your class moderators, Virtual Teaching Assistants

(vTAs), streaming lead and event planner to ensure daily tasks are completed

* Finding effective solutions to problems that may arise or escalating it quickly to your streaming

lead for help if you do not have an immediate solution

* Following the Live Online Daily Play Sheet, which provides a detailed breakdown of duties you

are responsible for and the times they should occur in the sessions you manage

* Coordinating with the Moderator for online class starts, session timers, lunch breaks and class

closings

* Provide assistance and guidance to Moderators and Teaching Assistants (TA's) where necessary

* Provide assistance to course Instructors on all technical aspects e.g. streaming platforms, lab

performance, localized connection issues, etc.

* Escalate issues that cannot be resolved within the first response Skype group to the Escalation

Skype group and see resolution of issues through to completion

* Audit recordings and ensure that the course recording tracker is being updated

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Adele Lane