Customer Service Representative - Working from Home

Job description

·  Location
Bristol, City Of Bristol
·  Category
Office and Secretarial - Administrator
·  Job type
Temporary contract
·  Industry
Office and Secretarial
·  External Reference
JN-092020-145070

Customer Service Advisor

Duration: temp on going

Location: Work from Home

Shift pattern: Monday - Friday 37.5 per week

£8.72ph

As a Customer Service Advisor, you would be working for one of our large operating Finance clients specialising in the delivery of excellent customer services.

The offices are located in Bristol, but it is home based role and is working on a full-time basis. We are looking for motivated individuals, who are able to work between the hours of 8 am - 8 pm

Role Purpose

·  To achieve first time, call resolution on every call

·  To be able to empathise with callers, maintaining professionalism always.

·  Take ownership of caller's enquiries.

·  Ability to capture all personal information correctly.

·  Adhere to client's internal procedures.

·  To ensure all key performance indicators are met and maintained.

·  To adhere to company policies and procedures.

·  Strong aptitude for learning/using IT packages and databases.

·  To share best practice always.

·  Always be professional, courteous and helpful and respectful to others.

·  Encouraging innovation and process improvement.

Skills & Knowledge

·  Communication skills - the role requires communication mainly via telephone; therefore, it is essential that the applicant has excellent skills in communicating.

·  Interpersonal skills - the role require the applicant to deal with clients in a sensitive manner and must be able to deal with difficult calls and interactions whilst remaining professional.

·  Ability to listen.

·  Accuracy and eye for detail.

·  Data entry skills.

TO APPLY - Please apply with a up to date CV.

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 72 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer

If you wish to register with us for future opportunities in your area, then please follow the link below.

https://connect.adecco.co.uk/s/login/?startURL=/CandidateRegistration

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Paulina Nahaczewska