Customer Service Representative - Inbound
Blackpool (Blackpool) Infra / Networks / Telecom
Job description
· Location
Blackpool, Lancashire
· Salary
£9.00/Hour
· Category
Sales & Retail - Call Centre
· Job type
Contractor
· Industry
Banking and Financial Services
· External Reference
JN-052019-66481
Full and Part time hours available.
Atos customers deserve and expect a rich and consistent customer experience across all communication channels. As an Atos Team Member, you'll be delivering a consistently high level of service to our customers. Working as part of our team we would expect you to have a positive approach and can-do attitude. You'll need to be open to change and not be afraid to take on challenges.
We are currently recruiting in Blackpool (Nr M55/Tesco).
Free onsite parking
£8.45 per hour increasing to £9.00 per hour after 12 weeks.
Job Description:
· Process and, where appropriate and/ or possible, resolve customer enquiry calls to ensure they are dealt with in line with client call structure and standards.
· Identify and check customer records using client systems to provide appropriate information to assist the customer with their enquiries.
· Capture and record correct customer details to ensure all telephone transactions are accurately processed.
· As a member of the team share own knowledge, experiences and ideas in order to contribute to the continuous improvement of standards and business performance.
· To actively participate in Lean initiatives.
· To attend training sessions to update knowledge as new products/systems are introduced.
Key Skills and Knowledge
Reasonable level of business awareness
Listening skills
Key board/ system skills
Ability to easily assimilate new working methods and practices
Understanding of customer needs, balanced against requirements
https://www.youtube.com/user/Atos/featured?disable_polymer=1
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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