Customer Service Assistant

Job description

·  Location
Maidenhead, Berkshire
·  Salary
£ 23000 - £ 24000 / Year
·  Category
Sales & Retail - Customer Support
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-102020-149038

Are you a Customer Service Advisor looking for a new challenge?

This is the role for you!

Main Purpose of Job / Key Results Area

·  Ensuring customer enquiries and orders are dealt with promptly and efficiently.

·  To deliver smooth execution of all aspects of processing customer orders and liaising with customers throughout the Sales Process.

Minimum Requirements

Mandatory

·  Secondary level education in numeracy and literacy.

·  Advanced user in Microsoft Outlook, Word and Excel.

·  Business English

Desired

·  Experience dealing with customers at all levels, both commercially and clinical ideally in a scientific or technical industry.

Other skills, abilities and capabilities

·  Happy to work collaboratively as a team across the Operations Department

·  Polite and tactful personality

·  Ability to plan

·  Ability to work calmly under pressure

·  Numerical skills.

Responsibilities and Duties

� To enter orders accurately, ensuring they are processed in a timely manner so they can be picked, packed & shipped by the warehouse on the same day.

� To confirm delivery notes which have been shipped on the same day to enable invoices to be raised.

� To assist in management of invoice generation and distribution

� To assist in management of Postal Service for UK Office

� To handle all customer enquiries including Proof of Deliveries, stock availability, pricing queries etc.

� To assist in management of Goods Returns Process

� To process quotations via our CRM system

� To follow all QMS processes relevant to role.

� To take personal responsibility for ongoing education and professional advancement.

� Other duties related to the Operations Team as and when required

Behaviours

General/Organisational

·  Quality/Compliance

·  Fair, Prompt & Honest

·  Communication

·  Collaboration

·  Initiative & Self-motivation

·  Efficiency and efficacy

·  Coachability

·  Flexibility

·  Presentability

Apply now!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Leah Parr