Customer Service Administrator

Job description

  Location
Welwyn Garden City, Hertfordshire
·  Salary
£ 16000 - £ 19000 / Year
·  Category
Office and Secretarial - Administrator
·  Job type
Contractor
·  Industry
Engineering, Aerospace and Automotive
·  External Reference
14679888

Customer Service Administrator
Welwyn Garden City

Maternity cover (up to April 2019)
£16-19k per annum
Shifts Spread across - 07:30am- 4pm, 8am - 5pm and 8:30am - 5:30pm

ASAP start/short notice period ideally.

Job Spec:

·  Maintain Client relationships

·  Answering inbound calls

·  Provide immediate telephone resolutions for customers

·  Allocating roles to clients and providing order numbers

·  Obtaining quotes

·  Regularly liaising with clients to ensure they're happy with the service

·  Updating/maintaining data bases

·  Update the internal systems regarding order numbers

·  Monitor and update worker's diaries at regular intervals throughout the day

·  Provide out of hours' telephone assistance as part of the on-call Rota

·  Attend site visits for training purposes

·  Any other duties as directed by a member of the management team

Person spec:

·  Excellent communication skills

·  Customer service / Administration experience

·  Methodical / logical approach

·  Excellent timekeeping and organisation

·  Able to keep calm under pressure

If you are interested please apply today or contact Georgie on 01707 387990 for more info.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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