Customer Service Administrator

Job description

·  Location
Wellingborough, Northamptonshire
·  Salary
£11.54/Hourly
·  Job type
Contract
·  Industry
Admin and Secretarial
·  External Reference
JN-062023-327189
·  Category
Office and Secretarial - Office Assistant

**Job Title:** Customer Service Administrator

**Location:** Wellingborough

**Hours:** 35 Hours per Week (8:45am-4:30 Monday to Thursday, 9am-3:30pm Friday)

**Salary:** £11-£11.54/hour, dependent on experience (DOE)

**Start Date:** Immediate

**Duration:** 3 Months (Temporary)

We are seeking a dedicated Customer Service Administrator for an immediate start on a temporary basis, lasting 3 months. This role is integral in providing essential administrative support to our daily operations, ensuring the smooth running of our customer service functions. The successful candidate will play a key role in managing documentation, handling phone calls and emails, resolving queries, and ensuring timely delivery of goods for appointments.

**Key Responsibilities:**

- Provide general administrative support to enhance operational efficiency.
- Manage and control all relevant documentation effectively.
- Handle customer inquiries via phone calls and emails with professionalism and courtesy.
- Ensure clinics are well-stocked and receive all goods needed for appointments.
- Follow up on and expedite the delivery of any pending goods.

**Candidate Requirements:**

- Demonstrable experience in a customer service role.
- A minimum of 5 GCSEs (or equivalent) including Maths and English.
- Exceptional communication skills, both verbal and written.
- High proficiency in Microsoft Word, Excel, and general PC use.
- Strong organisational skills with the ability to manage a demanding workload effectively.
- Capability to foster and maintain positive working relationships.

**Key Competencies:**

- Teamwork: Ability to work cohesively with others towards a common goal.
- Initiative: Being a self-starter and taking action without needing to be prompted.
- Time Management: Efficiently managing one's time and resources to ensure that work is completed effectively.
- Communication: Excellent ability to convey information and ideas clearly.
- Personal Effectiveness: Demonstrating reliability, responsibility, and dependability in fulfilling obligations.
- Adaptability: Having a flexible approach to work and being able to adjust to new challenges.
- Support: Offering help within one's knowledge and capabilities.

**Why Join Us?**

This temporary position offers a unique opportunity to become a key part of a supportive and dynamic environment on a short-term basis. We value the contribution of each team member and this role is crucial in ensuring the high standard of our customer service is maintained. If you are passionate about providing exceptional customer service and are looking for a temporary role in a fast-paced, collaborative setting, we would love to hear from you.

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**To Apply:**

Please submit your CV and a cover letter outlining your suitability for the role and your experience in customer service.

We look forward to welcoming a new Customer Service Administrator to our team for an immediate and temporary 3-month period!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Jessica Cecil