Customer Advisors Manchester

Job description

·  Location
Manchester, Greater Manchester
·  Salary
£ 9.28 - £ 10 / Hour
·  Category
Office and Secretarial - Administrator
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-082019-84895

Customer Service Agents

Manchester City Centre

£9.28 per hour

Role:

My client are a leading and highly reputable leader in the retail industry and we are looking for high quality customer service agents to work in a temporary contract role starting in August. The role will involve working in the HR shared service centre in a phone based role speaking to current employees as well as completing administrative tasks related to the conversation.

As the face of the company candidates will be responsible for providing a high standard of service to both internal and external customers in accordance with the company's processes and procedures by offering a Human Resource service.

The role will require the following:
Receive telephone calls from internal and external customers
Be the first point of contact and advise on relevant vacancy information
Delivering a high standard of customer service that meets the team SLA's
Understand and be compliant with the corporate data protection and confidentiality policies
Undertake a range of administration tasks on the company system
Work effectively as part of a team

The ideal candidate must have the following skills and knowledge:
Competent in the use of IT systems including Microsoft packages and email
Have very strong written and verbal communication skills.

Hours of work:

Monday to Friday between the hours of 8am and 7pm on a rotating shift pattern of 8 - 4pm and 11 - 7pm and Saturday is from 9 - 5, you will be required to work every second Saturday and will get a day off in the week

This position will start in September and continue until December, candidates will need to be available the full contract and ideally not have any holidays booked which will impact the business.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy