Travel Advisors Program Coordinator (F/M/X)

Job description

Company Description

Accor is a worldwide leader in the Luxury and Lifestyle hospitality, with more than 500 hotels in this segment and a large pipeline of exciting openings to come.
Accor is moving forward with the creation of two standalone divisions with clearly identified expertise, ambitions, and objectives, which will leverage on our strengths in order to flourish: our portfolio of unique and diverse brands, our leadership across most markets and our unrivalled development momentum in new territories.
These two divisions are:

·  The “Economy, Midscale & Premium” division, to be internally named the “Power Brands” division. This entity includes the brands from the Group’s Economy, Midscale and Premium segments. It is structured around four regions, based in Paris, Sao Paulo, Singapore, and Shanghai.
·  The “Luxury & Lifestyle” division, bringing together the Group’s luxury brands, as well as the lifestyle platform, Ennismore. This division, managed by brand, is structured around four “Maison”: Raffles & Orient Express (based in New York); Fairmont (based in Dubai); Sofitel, MGallery & Emblems (based in Paris) and Ennismore (based in London).

 

The Global Sales Luxury & Lifestyle team, has a strong cross-functional role in the Luxury & Lifestyle division, to support the brands, strengthen Accor’s positioning on this market and boost high margin revenue to the L&L hotels.
The team is getting ready to launch a new Loyalty program for Travel Advisors, merging:

·  A point-based program rewarding all travel advisors for all booked room nights in eligible properties.

A Preferred Partners Program (PPP) rewarding handpicked Travel Agencies with extra commission and guests benefits.

This program will be supported by a digital platform (project name: HERA).

 

Job Description

In this context, the Travel Advisors Program Coordinator duties include:

#1 support the Business senior manager.

·  Participation to the Business reviews including: creation of presentations, data reports
·  Participation to the creation of toolkits, assets… in relationship with external suppliers
·  Participation to the onboarding of new Preferred Partners including training delivery and admin onboarding

#2 Take part in the execution of the communication and activation plan

·  Participate to the creation and delivery of the worldwide specific B2B events
·  Take part in the delivery of the Preferred Partners communication plans with the rest of the Travel Advisors Loyalty team               
·  Take part in the delivery of the Preferred Partners communication plans with the rest of the Travel Advisors Loyalty team

 #3 Monitor data quality and administration of the PPP

·  Take part in the support processes for hotels and members: act as an advisor for internal and external (tech partner) support teams in the escalation process
·  Participate to the program excellence & delivery by engaging with hotels and creating support documents (ex: guidelines, standard operating procedures…)
·  Follow up of the data quality on Accor CRM (ANAIS)
·  Monitor and create reports for the Hotels’ invoicing of the HERA fees

 

 

Qualifications

·   A master’s degree in Business, Sales, Marketing, Communication, Hospitality (or equivalent)
·  Internship/Apprenticeship in hospitality and/or hotel operations is a plus
·  Excellent English proficiency (written and verbal) / good French proficiency is a plus
·  In-depth knowledge of Microsoft Excel, PowerPoint, Word.
·  Organizational skills, rigor and attention to details are necessary
·  Effective team-player

Additional Information

Why work for Accor?  

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.  

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.   

Discover the life that awaits you at Accor, visit  https://careers.accor.com/   

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"  

What benefits can Accor offer its employees?  

A real Work life balance:   

· 
Remote work :  up to 12 remote days per month depending on team workflow.  Extra allowance for /Reimbursement of IT equipment and other daily allowances  

· 
For ‘autnomous framework’ employees (non-executive positions): 216 worked days including up to 12 days RTT per year according to the year.  

Work Everywhere:  

· 
Free access more than 500 hundred coworking space including in our own hospitality brand. Great opportunity to meet our hospitality employee  

· 
Green allowance of up to 700€/annum for employees using eco-transport (such as electrical bike, scooter). Pass Navigo subsidised by a maximum of 75%  

· 
The ALL Heartists program is the program dedicated to Accor employees. You can enjoy benefits (Gourmet, travel, well-being, sports…)at all our locations around the world, from luxury to budget, and with more than 70 partners. This is the opportunity for them to enjoy unforgettable stays and experiences all year round!  

· 
On Issy Les Moulineaux Site: free coffee, conciergerie services, fitness center, 360 view on Paris, cafetaria, 2 restaurants, free parking  

Attractive Finance benefits:  

· 
Profit sharing compulsory and voluntary plans, with company matching contribution on employee’s investments up to gross 1300 €/year  

· 
700 €/year Allowance Green transportation such as electrical bike, scooter.   

· 
Pass Navigo subsidised by a maximum of 75%  

· 
Recommendation’s program: up to 1500 € gross as a reward for your involvement in the recruitment of qualified profiles  

Learning & development:   

Management talent at the earth our of HR Accor strategy.  

We want you to feel free to dare and free to grow, by opening new doors to continuous learning and skills development. Challenge yourself and switch between jobs, brands, and career paths  

Our Culture #BeALLyouAreWithALLyourHeart   

At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us.   

· 
Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.   

· 
We care for the world around us: our teams, our customers, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.   

· 
All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.   

· 
Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite.   

· 
We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible.   

· 
Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.  

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.