Offers “Accor”

Expires soon Accor

Team Leader - Front Office

  • Hyderabad, India
  • Administration

Job description

Key tasks

 Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
 Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
 Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
 Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
 Provide effective support to the team to enable them to provide effective and efficient services.
 Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
 Ensure quality and appropriateness of customer service provided.
 To maintain Front Office log book and shift reports.
 Respond to inquiries and resolve problems in an effective manner.
 Ensure all guests receive a swift, smooth, professional and friendly check in and check out
 Ensure quality in all aspects of the job.
 Maintain record of all banquet and any other functions in the hotel.
 Liaise with other departments for the resolution of day-to-day administrative and operational issues.
 Carry out other duties which naturally fall within the reasonable expectations of the post.
 Adhere to the Procedures & Standards Manual.
 Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
 Liaise with Housekeeping for the Room Status.
 Handle additional responsibilities as and when delegated by the Management.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English (Fluent)
Optional languages Hindi (Fluent)
Tagalog

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Micros
·  Opéra

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