Team leader-front Office
Coimbatore (Coimbatore) Administration
Job description
Key tasks
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms visitors.
Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Provide effective support to the team to enable them to provide effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Identify optimal, cost effective use of the resources and educate the team on the same.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out
Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
Ibis and its people
Simplicity, Modernity, Well-being
Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills
Desired profile
Skills
Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English
Optional languages Hindi
Essential and optional requirements
· Excel
· Word
· Opéra