Spa Reception Supervisor

Job description

RESPONSIBLE FOR

·  Spa Front Desk Hosts: reception, reservations and hosting.

JOB RESPONSIBILITIES

·  Provide administrative support to spa departments as needed.
·  Ensure smooth operation of reception, hosting and reservations.
·  Supervision of reception (hiring, procedures, accounting).
·  Provide spa tours, when needed.
·  To attend promotional functions as appropriate.
·  Handle special assignments.
·  Co-ordinate sales activities when needed.
·  Maintain accurate records as required.
·  Work with the Spa Director in the formulation of plans for projects and other areas.
·  Assist in the administration and implementation of Staff training in aspects of the Spa’s operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, facial, etc.).
·  Assist in the supervision of all spa departments:
·  Salon
·  Sales and marketing
·  Facility operations
·  Maintain inventory and stocking of all reception materials.
·  Act as a liaison between spa and internal and external contacts.

ADMINISTRATIVE DUTIES

·  Effective scheduling of the reception.
·  Monitor and effectively control reception payroll.
·  Adherence to Standard Operating Procedures Manual.
·  Maintain inventory of supplies for the administration of the spa facility.
·  Maintain accurate records as required by provincial regulations.
·  Conduct selection interviews for new hires as and when required.
·  Conduct weekly/monthly reception departmental communication meeting and to represent facility operations in weekly spa departmental meetings.

HEALTH AND SAFETY

·  Follow and ensure that Colleagues adhere to all safety procedures and practices.
·  Development of and adherence to reception department emergency procedures/safety manual.
·  Ensure all departments adhere to all safety practices of Raffles Spas.

FINANCIAL RESPONSIBILITIES

·  Maintain the reception in peak condition at all times, while adhering to all aspects of the operations budget, including payroll.
·  Prepare and present monthly budget reports and to assist in the preparation of annual operational budget.
·  Control expenses and payroll.
·  Seek the spa's ability to maximise revenues by analysing the day to day bookings, future bookings and co-ordinating schedules and services with Managers, Supervisors and Spa Front Desk Hosts accordingly.

COLLEAGUE RELATIONS

·  Ensure reception department maintains a positive relationship with all departments in the spa and hotel.
·  Responsible for all aspects of reception Colleagues i.e. hiring, recognition, progressive corrective action, training etc. 
·  Responsible for the efficient training of all reception Colleagues in all aspects of job tasks, and to assist in the training and development of new hires and current Personnel.
·  Ensure Colleagues have a complete understanding of and adhere to the hotel's policy relating to safety.
·  Responsible for all spa departments training in pertinent emergency procedures and ensuring that all departments are well versed in facility operations (cross training).
·  Ensure all Colleagues adhere to all hotel standards as stated in the employee handbook.
·  Conduct reception department performance appraisals in a timely manner.
·  Ensure efficient communication between all departments as relating to the operation of the reception department.

GUEST SERVICE

·  Ensure the facility is in peak condition at all times (operations and cleanliness).
·  Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa's first priority.

OTHER DUTIES

·  Ensure cross training of all Colleagues in reception department and facilitate training in other spa departments.
·  Carry out any other duties and responsibilities as assigned.

EDUCATION & EXPERIENCE

·  University or College degree in related field.
·  Basic Accounting.
·  Computer literacy in Microsoft Office, Word, Excel.
·  Safety oriented First Aid.
·  CPR ‑ Basic Rescuer.
·  Excellent communication skills, both written and spoken.

 
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