Service Center Manager

Job description

Key tasks

Job Description
• Contribute to overall operational efficiency by performing relevant duties as assigned.
•Use your supervision skills effectively to encourage and motivate staff.
•Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
•Ensure efficient provision of telephone services by overseeing efficient arrangement of local and long distance calls, as well as staff’s courtesy in handling telephone calls.
•Ensure efficient provision of message relay service by supervising message taking activities and paging services for guests.
•Ensure proper administration of the department by organizing and administering internal procedures and duty rosters, coordinating activities of 3 shifts.
•Thorough knowledge of detailed procedures in operating the telephone switchboard efficiently.
•Ensure that the printer of the Call Accounting Interface is in working order and the report is printing out with no paper jammed.
•To report regularly on the happenings within the section.
•Thorough knowledge of proper procedures in arranging long distance calls.
•Knowledge in operation of existing paging and sound system.
•Knowledge of the importance of telephone services with respect to the entire operation of the hotel.
•Thorough familiarity with existing extension numbers of the hotel

Raffles Hotels & Resorts continues to grow, with new openings in Warsaw, Shenzhen, Suzhou, Jeddah and Sharm El Sheikh Egypt. Growth at Raffles is a considered approach to collaboration with the right development partner and owner, for a property with the right quality, in the right location. Raffles has particular expertise in interpreting the heritage of Raffles for both new builds and for the restoration of heritage icons and as a priority, the brand looks to development opportunities in global gateway destinations such as London, New York City, Los Angeles, Hong Kong and Tokyo.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Communication
Professional experiences 3 to 5 years
Languages essential Mandarin

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Opéra