Room Service Waiter/Waitress

Job description

Key tasks

• Responsible for serving food and beverages in the guests rooms efficiently and in a most courteous manner.
• Keeps general appearance and maintenance of Room Service working areas.
• Performs duties common to a busboy and other duties as may be assigned.
• Receives Captain orders from the Order taker; Sets tray or trolley and all necessary equipment/condiments in accordance to the requirement of the orders.
• Picks up the order from kitchen and places on trays or trolley as per standard stipulated in the Operating Manual; supervisor to double check orders.
• Accomplishes clearing procedures ~ Pick up trays or trolleys from rooms as instructed; Sorts dirty dishes from the trolley to the dish washing area. Clean all trays.
• Cleans and polishes Room Service Glassware, China ware and flatware.
• Maintains mise-en-place level at working station and pantry for smooth operation.
• Replenishes supply of linen and other Operating equipment.
• Handles preparation and distribution of amenities and Fruit Basket.
• Occasionally answers telephone or goes up to guestroom to take order personally;
• May be assigned to perform duties of coffee house, restaurant or banquet when needed.
• Ensure all fixtures and operating equipment is in good working condition.
• Maintains excellent grooming standards at all times.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential Thai (Primary tongue)
English (Working level)

Essential and optional requirements

­ 1-2 years of work experience in the relevant field
­ Relevant exposure within a 4-5 Star Hotel
­ Perform duties with attention to detail, speed, accuracy and follow-through
­ Flexible schedule (day, night, weekends, holidays)
­ Able to work under pressure
­ High level of service-minded, good relationship and team working

·  Access
·  Micros