Restaurant Supervisor

Job description

Key tasks

• Responsible for the daily operations of the restaurant area (review set-up and food and beverage preparation and service) to ensure compliance with SOPs, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality.
• Coordinate the restaurant associates including supervisors, captains, waiter/ress.
• Responsible for the maintenance/sanitation of the restaurant areas and equipment to protect the assets and ensure quality service
• Meet with the customers to ensure the quality/service of the food and to review any changes, issues and/or problems to ensure delivery of a quality product.
• Ensure a smooth operation in the Outlet
• Supervise the waiters and captains
• Check the grooming of the staff
• Representing the Outlet Manager / Assistant Outlet Manager in their absence
• Train the staff
• Ensures 100% guest satisfaction by providing cousu main service to the guest
• Ensure a minimum of breakage and spoilage by handling the Sofitel assets carefully
• Represent the Sofitel values
• Always have “Can do” attitude
• Always smile in front of the guest

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Food and beverage
Professional experiences 1 to 2 years
Languages essential Thai (Primary tongue)