Receptionist / Porter

Job description

Key tasks

Main Purpose of the Job
Provide guests with friendly and efficient service related to arrival, departure and any guest queries.
Assist in the day-to-day operations of the Portering department including lobby services and security functions, ensuring that standards are maintained in these areas, efficiency evident and customer’s needs met.

Key Duties

• Ensure professionalism and accuracy with information and billing during arrival and departure.
• Achieve an accurate and logical work sequence.
• Follow procedures for cash and security on front desk.
• Ensure reservations have correct tariffs and up-sells.
• Ensure messages are accurate and passed on promptly.
• Provide business centre services as required, with correct charges posted for guests.
• Positively respond to all queries (both internal and external), redirect to departments as required.
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Assist with car / hotel doors and guest luggage
• Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
• Ensure messages and faxes are delivered with the utmost urgency.
• Message boards updated daily and aware of function requirements.
• All guest property in storage, long or short term, duly documented and cared for.
• When guest report lost property take all relevant information and pass on to housekeeping.
• Any other reasonable request as required by your Supervisor or Hotel Management.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

  Move Up

  Watch the video

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Word
·  Fidélio
·  Opéra