Receptionist

Job description

Key tasks

You ensure that all runs smoothly during the customer's stay. You are involved from the customer's arrival in the hotel, through to their paying and check-out. Other duties: - Answering the telephone and taking reservations - Handling the cash register and billing - Keeping the accounts - reimbursements, payment of deferred travel agency invoices...

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

PERSONALITY AND SKILLS

- Efficient and friendly guest service, and willingness to provide exceptional guest service every time.
- Excellent organisation and time management skills.
- Willingness to learn and desire to exceed guest expectations.
- Ability to work autonomously and as part of a team.
- A 'can do' attitude, excellent attention to detail and great customer service skills.
- Maintaining strict security procedures to ensure guest confidentiality and safety .
- Manage daily administration tasks, such as emails, VIP cards and data entry.

SPECIFIC REQUIREMENTS

- Previous Reception or customer service experience is essential, preferably within 5 star Hotel environment.
- Knowledge of Opera or a similar property management system.
- A qualification in Hospitality or Hotel Management is preferred.
- Exceptional grooming & presentation.
- Excellent verbal and written communication skills.
- Ability to work varied shifts ranging from 6:30am – 11:30pm, including weekends, public holidays.
- Full, clean valid New Zealand driver’s license is preferred.

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