Main Purpose of the Job
Provide guests with friendly and efficient service related to arrival, departure and any guest queries.
Required: Full NZ Drivers Licence
Ensure professionalism and accuracy with information and billing during arrival and departure.
Achieve an accurate and logical work sequence.
Follow procedures for cash and security on front desk.
Ensure reservations have correct tariffs and up-sells.
Ensure messages are accurate and passed on promptly.
Provide business centre services as required, with correct charges posted for guests.
Positively respond to all queries (both internal and external), redirect to departments as required.
Maintain a positive selling approach to maximise yield in both occupancy and rates.
Any other reasonable request as required by your Supervisor or Hotel Management.
Grand Mercure and its people
At Grand Mercure we care about your career. We understand that for you, the art of hospitality is not just a job but a profession so the training you will receive will be world-class.
Ideal candidate profile
Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English
Essential and optional requirements
Professional Phone Manner
Previous Customer Service experience
Assisting Assistant Manager
Check In/Check Out Guests
· Power Point