Receptionist

Job description

Key tasks

'• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative and qualitative targets '
• Assist with the smooth and efficient operation of the Front Office Department and all related Guest services • Carry out duties as required
• Helps encourage customer loyalty by developing friendly, personalized relationships
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Conveys the hotel image
• Helps bring certain brand concepts to life on a day-to-day basis (@ll the keys to the city, A/Club, etc)
• Respects the reservation commitments in full (basic vision or reservation ... depending on the country)
• Ensure that Front Office Management is kept informed of problems & opportunities'
• Investigate and follow up guest complains with the help of the Reception Supervisor and/or AFOM
• Be able to promote A-Club to regular guests and enroll new members • Be passionate about providing excellent customer services and interact with all guest on a warm, friendly & professional manner and take ownership for the issues encountered and resolve them to the guest's satisfaction.

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

'· Good interpersonal skills, guest oriented and service minded
· Team spirit
· Good listening skills and ability to anticipate
· Good presentation and confident speaking skills
· Dynamic
· Sales oriented
· Copes well under pressure
· Strong sense of ethics
· Autonomous and sense of responsibility'

·  Excel
·  Word
·  Opéra