Night Auditor

Job description

Company Description

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Job Description

We are looking for a full-time Night Auditor who will assist with the night operations of the hotel and be responsible for creating a warm and personalized welcome experience for our guests overnight. You will perform the end-of-day auditing, reporting, and balancing for all departments and hotel functions.

  What you will be doing:

·  Welcoming our late arrival guests and fare welling our early departures
·  Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property
·  Taking initiative to ensure that interactions with our customers are positive and productive
·  Actively resolving complaints and challenges presented by customers
·  Undertake the daily reconciliation of the Hotel’s trading, including the checking and preparation of reports, completing audits, and collating the necessary paperwork for departures
·  Preparing and distributing relevant reports to relevant departments
·  Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately
·  Providing efficient service for guest registration and departure by checking in and out guests as required
·  Serve overnight room service, including the preparation of dishes
·  Maximizing guest satisfaction as well as the safety and security of the property.
·  Attending to guests efficiently and effectively to ensure total customer satisfaction

Qualifications

The must-haves:

·  Be a night owl who enjoys working alone
·  Exceptional customer service & communication skills
·  Excellent time management skills and the ability to work autonomously
·  A hands-on team player with a can-do attitude
·  Initiates contact and establishes rapport easily
·  Willingness to take ownership and have the initiative to carry out different tasks as required
·  A good understanding of finance and accounting practices
·  The ability to coordinate multiple tasks whilst maintaining attention to detail
·  Knowledge of Opera PMS is a bonus
·  An ability to work 11:00pm to 7:00am and the flexibility to work weekdays, weekends and public holidays