Night Auditor

Job description

Key tasks

PERSONALITY AND SKILLS
An exciting opportunity has become available for a Night Auditor to join the Front Office at Novotel & ibis Christchurch with an opportunity to grow further.

Novotel Christchurch Cathedral Square and ibis Christchurch are located in the heart of the city, featuring 154 & 155 rooms, with restaurant & bar along with conference facilities respectively.

In this role you will ensure a professional and attentive service is provided at all time, and would suit a dedicated night owl with a great attitude. Please note the successful candidate will be required to work over night from approx. 23:00 pm to 07:30 am.

MISSION
This role is very hands-on and involves all aspects of Front Desk operations & ensuring the safety of the hotel at night.

Your key responsibilities will include welcoming late arrivals, auditing the day’s transactions, preparation of daily reports, attending to reservation enquiries, safety and security for hotel guests and dealing with any guest concerns that may arise.

In addition to this, you will also be required to assist with F&B duties, attend to housekeeping and maintenance issues, solving of guest complaints and making operational decisions in the absence of the General Manager.

SPECIFIC REQUIREMENTS
Previous experience in similar role preferred.
Ability to make sound decisions and problem solving independently.
Computer & OPERA knowledge and cashiering experience.
Excellent command of both written and spoken English.
Excellent telephone manners.
Ability to oversee the hotel operation in the absence of the Night Manager.
Full NZ drivers license.
Ability to drive manual and automatic.
Managers certificate preferred.
Passion for delivering outstanding customer service.
Flexibility with availability particularly public holidays & weekends.
Eligible to work in New Zealand for a minimum of 12 months.
Well presented, confident and highly organized.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English