Night Auditor

Job description

Key tasks

Vous êtes en charge de l'accueil des clients dont l'arrivée, le départ ou la réservation sont tardifs. Vous devez également : - Valider les facturations - Etablir le rapport statistique et comptable de la journée pour la direction - Préparer les documents nécessaires pour l'équipe du matin.

Desired profile

Skills

Level of Education Associate
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Fluent)

Essential and optional requirements

We are looking to Night Auditor that will be working at Suite Novotel and Ibis Mall of the Emirates with the following qualifications:

Customer Relations

 Maintaining a professional relationship with all team members
 Conveys positive image of the hotel

Team Management and Cross Departmental Responsibilities

 To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.
 To be fully aware and conversant of Accor environmental charter and is responsible to integrate them in the day to day operation.
 To be fully aware and conversant of ISO 9001/ISO 14001 (for Ibis Hotel) policies and procedures and responsible to integrate them in the day to day operation.
 To ensure delivery of the 15-Minutes Guest Satisfaction Guarantee Service as per IBIS standard

Management and Administration

 Well conversed with the Hotel Operation, Policies and Procedures, and acquainted with physical layout of the Hotel
 Ensure proper care of all equipment and furniture entrusted for use.
 Behavior should be geared in such manner as to represent the Hotel in the best possible way at all times.
 Reports to work in good time before commencement of duty.
 Wears appropriate business attire and ensures a proper appearance so as to present the Hotel in the best possible way
 Ensure that confidential record and other confidential information is properly safeguarded, and is not removed from the office
 Does not disclose any financial information or any other information of the Hotel

Hygiene Personal Safety and Environment

 Ensures that the workplace remains clean and tidy
 Applies the hotel's security regulations (in case of fire etc)
 Ensures the safety of property and people (night patrols etc)
 Respects the hotel's commitments to the ''Environment Charter'' (saving energy, recycling, sorting waste etc)

·  Access
·  Excel
·  Word
·  Opéra