Multi Task Reception/Food & Beverage Ibis/Novotel

Job description

Key tasks

Great talent deserves great rewards. Here’s just some of what’s in store:
• Training and Career development opportunities
• Gym Membership discount
• Annual bonus scheme
• Meals on duty
• Salary Competitive
• 24 hours per week
• Permanent contract
• Free quality uniforms
• Discounts at our hotels worldwide (we’re in 94 countries!)
• Free stays at any of our AccorHotels throughout the UK & Ireland
• Best Headhunter Recommend friend or family member to get £150 after 3 month
• Four free night stay BB in our UK hotels
• And the list goes on; discounts with Europe car, Emirates, Merlin Entertainment and Eurostar…

Overview of duties
 Welcomes guests who arrive late and takes care of them until their departure
 Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
 Is responsible for the hotel once the daytime managers are off duty
 Helps the department meet its quantitative and qualitative targets
 Ensures the safety of property and people
 Duty Manager
 Food preparation
 Serving Food & Drinks
Main Responsibilities

Customer relations
 Customer relations
 Provides a warm and personalised welcome to guests
 Anticipates guests' needs and takes them into consideration
 Handles any guest complaints and/or remarks
 Conveys the hotel image

Professional techniques / Production
 Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
 Informs guests about the formalities, any special conditions relating to their stay and the services available
 Handles phone calls and manages the reservation schedule
 Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
 Ensures that guest documentation at reception and in the lobby is available and up-to-date