Meeting & Events Executive

Job description

Key tasks

The 4-star Pullman St Pancras is a 3-minute walk from the Eurostar terminal and 5 minutes' walk from Kings Cross and Euston Underground and train stations. Pullman London St Pancras is well placed in Central London, adjacent to the British Library. The British Museum, Covent Garden, Oxford Street, West End and The City are only 10 minutes away by Tube.
Part of Accor, one of the world's largest and most people- focused hospitality brands so expect all the benefits of working for a leading, award winning brand in your new role.
We are now seeking to recruit a Meetings & Events Executive. You will be part of a vibrant and fast-paced team, so you must have excellent organisational skills with a good level of written and spoken English with the ability to multi-task.
Pullman London St Pancras invites you to be a part of an upscale hotel experience a hotel where creativity knows no boundaries. Positioned within the luxe segment of AccorHotels, Pullman London St Pancras is proud to be one of the few Pullman flagship properties worldwide.
Meeting & Events Executive Job Description

The successful applicant will be highly organised, creative and sales driven.

As a Meetings & Events Executive we are looking for people who have:

• Previous meetings & events experience in a conference hotel or similar venue
• Respond to enquiries from agents/clients within time limit and in a professional manner.
• Practice efficient and effective yield management in line with guidelines and maximize each and every sales opportunity.
• Keep up to date on chases for events that are provisionally held – keep an open line of communication with agents / clients to encourage conversion
• Prepare contracts and ensure maximum conversion of all business taken
• To conduct show-rounds for existing bookings and for new clients in a timely and professional manner.
• Ensure client receives a detailed event order in advance of their event.
• Produce and distribute weekly sheets listing forthcoming events.
• Receive feedback from the client during and after the event. Resolve any client disputes and complaints in a professional manner and within guidelines issued.
• Ensure accounting procedures are adhered to at all times, obtain prepayments, reconcile and check final invoices and send to the client.
• Maintain strong market awareness through competitor site inspections

Key Skills and Behaviours required:
- Organisation and time management skills
- Strong Communication skills both written and verbal
- Efficient in using Microsoft office and systems
- Administration and problem solving skills
- Ability to work to deadlines
- Customer focused
- Attention to detail
- Driven towards maximising sales and meeting departmental budgets
- Understands and follows departmental SOP’s
- Strong team player
- Professional and committed
- Use of OPERA system and Delphi.fdc