INTERNSHIP 6 months (from January 2024)- Global Quality & Guest Experience Assistant – La Maison Sofitel, Sofitel Legend & MGallery

Job description

Company Description

We are a collection of 4 exclusive Luxury brands : Sofitel, Sofitel Legend and MGallery, Emblems across 38 countries, unlocking unique memorable moments in connection with the local destination.

Our signature:

All our Talents express themselves with authenticity, playfulness in a diverse and inclusive environment, have the ability to surprise our customers with crafting exceptional tailor made experiences and go the extra mile every day, while embracing local culture.

Job Description

Internship from January 2024

Within the Global Quality & Guest Experience Team for La Maison, reporting directly to the Director Quality & Guest Experience, you will assist in building, developing and improving a guest-centric approach to Quality & Guest Experience for our 3 brands worldwide, leading to increased Guest Satisfaction.

In an international environment, you will manage your time well to contribute daily to the success of the team and La Maison, on the following (but not limited to) tasks:

·  Update Month end Performance Review (Global)
·  Follow-up on Hotel Quality Scores (LQA) and set Action Plans accordingly, track progress
·  Assist in the review and update of Brand Standards
·  Roll-out of new Guest Experience tools for La Maison brands (project management, content creation/selection, presentations, trainings,…).
·  Participate in the creation of SOPs (Standard Operating Procedures)
·  Answer to hotel requests on Quality & GX topics
·  Organize and prepare Webinars with our Hotel Guest Experience Relays (ni-monthly)
·  Produce Semantic Analysis on various topics which will bring actionable insights to the Brands
·  Produce various communications to our hotel GX relays and other stakeholders (Global, VPOs…)
·  Assist in the animation of the Cousu Main Competition with hotels
·  Manage the CXC (Accor CX Community) La Maison dedicated forum
·  Administrative tasks

You will work closely with the Global Marketing Teams La Maison as well as our 242 hotels Worldwide, other Accor Transversal teams and external partners (suppliers…).

Qualifications

·  Fluency in English & French (written & spoken)
·  Data analysis skills
·  Detail oriented person with an affinity for the LUXE segment
·  Computer Skills – Pack Office (great knowledge of Excel & PowerPoint)
·  Tech-savvy with ability to adapt to new systems (TrustYou / LQA…)

Analytical mindset, creative, organized, multitasker and, culturally aware team player

 

 

Level of Studies                 BAC+4 / +5  

Field of Studies                  Marketing/Luxury/Customer Experience

Professional Experience    A first internship in the hospitality industry would be ideal

Additional Information

Paid internship

Tickets Restaurants

NAVIGO pass (Metro) reimbursement : 75%