Housekeeping Supervisor

Job description

Key tasks

THE PULLMAN IS YOUR PLAYGROUND

Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of AccorHotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated swimming pool, or within one of 16 dynamic meeting spaces. A selection of spacious hotel rooms, the exclusivity of an executive lounge, and chic residential suites with living areas and kitchen facilities framing views from city to sea uniquely redefines the lifestyle of the modern explorer.

LOOKING TO CHANGE THE GAME?

Pullman Auckland is looking for a talented and a passionate housekeeping supervisor wishing to expand their knowledge in a luxury hotel environment. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences..

Reporting directly to the Executive Housekeeper, your key responsibilities will include but not limited to:

Supervise and support Room Attendants daily, whilst liaising with the different departments of the hotel on queries and requests
Assist and supervise room co-coordination duties as and when required
On the Job training of employees to ensure rooms are cleaned to the highest standards and in an efficient manner
Performance management of employees, adhering to policies and processes
Inspect and release rooms, ensuring defects are reported
Attend to guest queries and complaints, liaising with the Executive Housekeeper when required

REAL PLACE, REAL PEOPLE

To be successful in your application, you must exhibit the following qualities:

Be amazing. You will have an outgoing personality with genuine passion for Hospitality and customer service
Be flexible. You are expected to work a variety of shifts which includes weekends across a 7 day/ week roster including early mornings and late nights
Be driven. You are all about quality and presentation and you have the desire to progress in hospitality
Show initiative. You are approachable team player and you can think outside of the box
Be a juggler. You are able to manage multiple tasks at any given time
Whilst talent and attitude are our primary requirements, you also have:

Experience in a busy 4-5 star hotel environment
Passion for providing unparalleled levels of service
The right to work in New Zealand
Fluent in English
Exceptional grooming and articulate in communication

THE PERKS

AccorHotels isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with range of exciting employee benefits and programs. Just to name a few:

Staff meals while on duty
Uniform provided & laundered
Accommodation discounts & Free Anniversary Stay
Staff celebration & tenure recognition
Bring your mate to work – program
Employee Assistance Program
On-going training, learning and development
Access to child care discounts
Does this sound like you? Apply now and help make Pullman Auckland an exciting and innovative place to be.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Word
·  Opéra