Housekeeping Manager

Job description

Overview of duties

• Behaves and acts in an exemplary fashion, embodying the brand mindset 
• Helps employees improve their skills and provides support for career development
• Manages all floor staff and adapts management practices to suit the brand culture, operational methods, communication, recruitment etc
• Acting as the 'Mistress of the house', she guarantees a high standard of service for guests in hotel rooms and common areas in line with hygiene and safety standards
• Manages the budget 

 

Main responsibilities

  Customer relations

• Personally welcomes VIP guests in a polite and attentive manner
• Respects guests' privacy while working
• Takes guests' behaviour patterns into consideration, whether the stay is of standard length or long-term

 

  Professional techniques / Production 

• Organises the upkeep of all the bedrooms, rooms and common areas under his responsibility
• Guarantees that rooms are cleaned and services provided to the highest standards, ensures that hotel linen and uniforms are cleaned efficiently 
• Ensures that work schedules suit the level of activity at the hotel
• Creates a good working atmosphere and generates team spirit
• Plans and organises decoration in hotel rooms
• Ensures that brand standards and procedures are duly respected, implemented and updated
• Organises and supervises breakfast and mini-bar services 
• Checks the quality of cleaning and guest linen laundering
• Is responsible for the department's 'masterkeys' and their correct use
• Ensures that decoration is refined, elegant and harmonious
• Ensures the high quality of any services provided by a third-party (linen hire, cleaning, florists etc)
• Handles supplier relations
• Coordinates room allocation with the front office, handling any switches as necessary
• Communicates and coordinates with the other hotel departments
• Signals any technical faults and follows up repair work
• Regularly checks the schedule for building work together with the Technical Department
• Draws up an annual programme for major cleaning projects

 

  Team management and cross-departmental responsibilities 

• Evolves working methods in line with brand philosophy
• Recruits personnel
• Is responsible for staff training and follow-up, passing on his/her know-how, behavioural skills, motivation and passion for the job
• Helps employees improve their skills and provides support for career development
• Manages the teams
• Organises working meetings with the team, gives useful instructions
• Regularly assesses staff's involvement in attaining targets and takes part in setting performance-related bonuses
• Maintains staff involvement and motivation by taking individuals' needs into account
• Ensures the appropriate behaviour and impeccable presentation of personnel under his/her responsibility
• Ensures compliance with labour legislation and checks that work schedules are in line with activity forecasts

 

  Commercial / Sales

• Is familiar with the services provided at the hotel and informs guests
• Helps organise specially themed weeks and major events
• Ensures that documentation and information in hotel rooms is well presented and up-to-date
• Analyses guest comments and implements any necessary corrective actions

 

Management and administration

• Draws up the annual budget and manages all spend for the department
• Participates in investment decisions
• Optimises the department's energy costs and headcount
• Supervises the consumption of cleaning products and welcome gifts to comply with predefined ratios
• Manages the stocks of linen, cleaning products and complimentary welcome gifts
• Maintains and analyses dashboard charts (state of rooms, stocks of linen, welcome gifts and cleaning products, headcount planning, etc.) and implements any corrective actions required

 

 Hygiene / Personal safety / Environment

• Supervises the maintenance and security of hotel rooms and premises, in conjunction with the Technical Manager 
• Respects and ensures respect of standards regarding hygiene, cleanliness and the safety of guests' property 
• Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc)

 

Reporting line

Reports to General Manager

 

Profile

  Education / Professional experience

• Diploma or degree in vocational hospitality or F&B studies
• 2 to 5 years' experience, depending on education and career background
• Competent user of desktop applications and hotel applications
• Languages: fluent in the national language, business English and a 3rd language would be a plus

 

Skills / Qualities

Anew service attitude centred on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity, open-mindedness, interpersonal skills and sense of initiative.

• Attention to detail and quality and guest-oriented
• Leadership 
• Administrative skills
• Well organised
• Autonomous
• Responsive and dynamic
• Works well under pressure
• Excellent presentation

 

 

Job Profile :

Housekeeper Manager

·   30 – 40 years old
·  2- 4 years as House Keeper in reputable hotel / Brand Hotel.
·  Good in English language, other language will be a plus
·  Ability to manage and assure that the bedrooms and communal areas of the hotel are serviced daily and are kept to the standards set by the hotel.
·  Ability to manage and ensures the smooth running of the Housekeeping department and maintains good working relationships with all departments and outside contractors.
·   Competent user of desktop applications and hotel applications
·  ISO 14001 & 9001 knowledge will be a plus
·  Iqama Transfer is a must ","datePosted":"2020-10-15T10:05:22.784Z