Guest Service Agent Supervisor

Job description

Key tasks

Responsible and accountable for all operations in relation to the Front Desk whilst on duty.
All duties and tasks performed are to be procedurally correct, timely and consistently high quality
To be concerned with staff discipline and staff performance to develop skills.
To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.
To use your supervision skills effectively to encourage and motivate staff.
To monitor guest service personnel constantly, ensuring that at all times.
To maintain a reputation of the Hotel in relating to guests or visitors.
Responsible for providing services and handle guest requests with efficient and courteous manner at all times.
To flexible and willing to help as assigned
To be ready and responsible to perform on duty.

Grand Mercure and its people

At Grand Mercure we care about your career. We understand that for you, the art of hospitality is not just a job but a profession so the training you will receive will be world-class.

Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential Thai (Primary tongue)
English (Working level)

Essential and optional requirements

• Good interpersonal skills, guest oriented and service minded
• Team spirit
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Dynamic
• Sales oriented

·  Excel
·  Word
·  Opéra