Guest Service Agent

Job description

Company Description

The Sebel Sydney Chatswood is a  apartment style property which is located in the heart of Chatswood. The Sebel Sydney Chatswood is known for its convenient location, providing easy access to Chatswood's shopping precinct, dining options, and various attractions. The property has over 200 apartments with the majority of these being privately owned, with approximately 40 of the apartments being operated solely as hotel rooms.

Job Description

The Guest Service Agents are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and occasional reservations, the real excitement comes from creating friendships with guests and creating memorable moments.

Reporting to the Front Office Manager, you will be responsible for exceptional customer service to our guests and residents by responding to their requests promptly, and providing them with an efficient check-in and check-out process. In this role you will be required to utilise the hotel PMS to accurately process and input all reservation types within the same working day. You will respond to guest calls promptly ensuring an outstanding guest experience and will maintain a positive selling approach to maximise yield in both occupancy and rates. You will be required to maintain a high level of professionalism at all times, ensure guest confidentiality, and follow procedures and processes in regards to credit and cash transactions. 

Qualifications

·  You will pride yourself on your excellent verbal and written communication skills.
·  You will ideally have knowledge of OPERA, or other PMS systems.
·  Your enthusiasm to provide our guests with an outstanding service will allow you to stand out from the rest.
·  Available to work a 7 day rotating roster including late nights, weekends and public holidays.

Additional Information

What's in it for you?

·  Discounted carparking, free dry cleaning & with hotel discounts of up to 70% off are available worldwide holidays will never be cheaper.
·  Accor’s industry-leading training platforms Accor Academy and Typsy, supports your career development with unlimited access to qualifications, practical skills and leadership programs. 
·  Opportunity to grow and develop your career within an international hotel group with over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of like-minded professionals. Work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Our commitment to Inclusion and Diversity

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.