Guest Service Agent

Job description

Key tasks

 Provide services and information to guests which are the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.
 Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
 Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
 Establish good public relationship with all guests.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential Thai
English

Essential and optional requirements

- 1 year experience in Front Office Department such as Guest Service Agent or new graduate
- Computer MS Office
- Good in English
- Good problem solving skills

·  Excel
·  Word
·  Opéra