GUEST RELATIONS EXECUTIVE

Job description

Key tasks

Are you passionate about Hospitality? Do you love meeting new people and creating Magnifique experiences? Then this is the role for you.
We are looking for a motivated person to join our team and take care of our valued guests.

- Ensure delivery of tailor-made service by coordinating the link between hotel and guests and hotel operations.
- Ensure guests’ needs are met and expectations exceeded.
- Organize and lead guest recognition programs.
- Liaise regularly with Key Department Managers to coordinate the welcome/farewell of guests to/from the hotel, including VIP, return and long stay guests.
- Review and answer Trip Advisor and Voice of the Guest comments as well as any other social media to ensure brand consistency.
- Lead and assist the Front Office team when necessary.
- Host VIP events for our guests.