Guest Experience Manager

Job description

Company Description

Strategically located in the heart of the IT corridor- Novotel Bengaluru Outer Ring Road brings to you different categories of beautiful rooms that are sleek and contemporary designed, full of modern day amenities suitable for your stay. In proximity to numerous IT parks and corporate hubs notably- Ecospace Business Park, Prestige Techpark, Cessna Business Park, Salarpuria Techparks- Novotel Bengaluru Outer Ring Road offers the perfect residence to travelers across the globe.

Nearby to corporate offices- JP Morgan, Accenture, Honeywell, Deloitte and many more along Sarjapur Road and Marathahalli, Novotel Bengaluru Outer Ring Road brings to you seamless benefits of hosting events and conferences in well-equipped meeting spaces. Bengaluru, besides the Silicon Valley of the country, is close to some of the most significant historical and leisure destinations in South India- Mysore, Coorg, Goa, Munnar, Ooty, Pondicherry to name a few among the long list of leisure destinations.

What is in it for you:

·  Employee benefit card offering discounted rates in Accor worldwide for you and your family
·  Learning programs through our Academies designed to sharpen your skills
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
·  Career development opportunities with national and international promotion opportunities.

Why work for Accor?

·  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit   https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

 

Job Description

·  Assist guests with check in and checkout, as well as other cashiering duties

 

·  Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary

 

·  Welcome guests on arrival, register and issue room keys according to departmental standards and procedures

 

·  Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival

 

·  Liaise closely with other relevant departments to ensure that guests requests and needs are met

 

·  Update and maintain repeat guest history system

 

·  Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue

 

·  Handle guests’ complaints and comments tactfully and efficiently

 

·  Handling guests’ mails, messages, and answering of phone calls

 

·  Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

 

·  Be vigilant in regard to in-house credit matters and act upon any discrepancies

 

·  Alert Security or Duty Manager of suspicious looking person(s) / articles
·  Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

 

·  Attend all briefings, meetings and trainings as assigned by management

 

·  Report for duty on time wearing clean and complete uniform at all times

 

·  Maintain a high standard of personal appearance and hygiene at all times

 

·  Perform other reasonable duties assigned by the Management of the Hotel

Additional Information