Front Office Team Leader

Job description

Key tasks

Is leading a team easy for you?

Can you think on your feet in a fast paced environment?

Is problem solving one of your super powers?

As a customer service enthusiast, you will ensure that service standards are maintained during daily operations in the Front Office, Reservations, Portering and Night Audit functions. You will also ensure that profitability is maximised but most importantly, our guest needs are exceeded!

Personality & Skills:
- You will contribute and enhance our reputation as a leader in individualised customer service
- Excellent organisation and time management skills
- Be able to work effectively with other departments in order to resolve any customer requests/concerns
- Train new staff and adopt a supportive attitude with employees to ensure they can provide seamless customer service throughout their shift
- You will have exceptional personal presentation, articulate verbal communication and excellent telephone manner
- Cover Assistant Manager shift when required.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

- Previous experience in the Front Office environment is required
- Previous supervisory experience is advantageous
- Knowledge of Opera systems and ensuring accuracy when in use is required
- Ability to step in and run the shift if required
- A passion for excellent customer service
- Be able to effectively coordinate with all Hotel Department Managers to ensure our guest receive smooth transitions from reservations to operations

·  Fidélio
·  Opéra