Front Office Team Leader

Job description

Key tasks

Reports to the Front Desk Supervisor.
• To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill.
• To carry out all the day-to-day Front Office operations associated with the guests.
• To manage the hotel petty cash and the sale of rooms in he hotel.
Leadership towards work through the receptionists on his/her team
• To assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures.
• Establish good working relationships with the guests and your colleagues.
• Know the pricing policy of the hotel.
• Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.
• Follow up on the guest requests and ensure it is done or offer alternative solution.
• Own the problem, solve it and follow up, involve your supervisor when it is necessary.
• Ensure that the service offered and the provisions provided to the guests are up to company standard.
• Ensure that the service provided to the guests will win their loyalty to return to the company.
• Provide wake-up calls as requested by the guests.
• Inform the guest of all the conditions related to their stay in the hotel.
• Forward any messages received for the guest.
• Forward all relevant information to the other departments in the hotel.
• Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.
• Perform miscellaneous job-related duties as assigned.

Desired profile

Skills

Level of Education A level
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English (Fluent)

Essential and optional requirements

• Fidelio know-how
• Health in good condition
• Fluent in English language and conversational Arabic

·  Excel
·  Word
·  Fidélio
·  Opéra