Front Office Supervisor

Job description

Key tasks

Key Tasks / Responsibilities
•To supervise and assist in the cashiering procedures during the shift.•To check credit limit report and follow up accordingly. Complete a credit check on the guest.•To ensure follow up for billings.•To ensure credit limit, pit & departure clearance checks are carried out on every shift•To ensure corporate backup checks are carried out regularly•To check the petty cash float at the start and end of the shift and enter the audit using the computerized documents.l.
English language is a must.
Must possess good communication skills
Must have a minimum 2 years working experience on same field
Energetic, smiling, and passionate to his work

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

Skills & Experience
•To provide courteous, professional, efficient and flexible service at all times, following the hotels Standards of Performance.•To attend to all guests who approach the Front Desk with a smile.•To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks to the standard set. •To be fully conversant with all services, activities, facilities and F&B Promotions offered by the hotel and recommend to the guests.•To perform opening and closing procedures established for Front Office as assigned.•To ensure that all rebates and paid outs vouchers are signed by the Front Office Manager (in his absence, the Asst. Front Office Manager or Night Manager). •To have a thorough understanding and knowledge of all Rooms related services and products and the ability to up-sell alternatives.•Knowledge of MS Outlook, MS Excel, Opera, PMS/ POS system
. Able to handle pressure and meet deadlines.

·  Access
·  Excel
·  Power Point
·  Word
·  Photoshop
·  HACCP
·  Micros
·  Opéra